Refund policy

  • RETURN AND REFUND POLICY

    Last updated: August 22, 2026

    We want you to be happy with your purchase from JAC. If you experience an issue with your order, please review the following policy and contact us for assistance.

    RETURN ELIGIBILITY

    You may request a return within 7 calendar days of receiving your order.

    To qualify for a return, the item must be:

    • Unworn, unused and unwashed
    • In its original condition
    • Returned with all original tags and packaging
    • Accompanied by proof of purchase or the relevant order number

    Items that show signs of wear, washing, damage, alteration, perfume, makeup or other marks caused after delivery will not be accepted.

    HOW TO REQUEST A RETURN

    Before returning an item, email jacbyshwoah@gmail.com with:

    • Your full name
    • Your order number
    • The item you wish to return
    • The reason for the return
    • Clear photographs if the item is damaged, defective or incorrect

    Please wait for confirmation and return instructions from JAC before sending the item. Items returned without prior approval may not be accepted.

    RETURN DELIVERY COSTS

    Customers are responsible for return delivery costs when returning an item because of an incorrect size, change of mind or personal preference.

    If JAC delivered an incorrect, damaged or defective item, JAC will cover the reasonable return delivery cost or arrange an appropriate replacement.

    Original delivery charges are non-refundable unless the return is caused by an error by JAC or the item was received damaged or defective.

    NON-RETURNABLE ITEMS

    The following items cannot be returned or exchanged unless they were received damaged or defective:

    • Earrings, for hygiene reasons
    • Perfume that has been opened, unsealed, sprayed or used
    • Gift cards
    • Items marked as final sale
    • Sale or clearance items
    • Personalized or specially altered items

    EXCHANGES

    Eligible items may be exchanged for another available size or product, subject to stock availability.

    If the requested replacement is unavailable, JAC may offer an alternative item, store credit or a refund to the original payment method.

    Any price difference between exchanged products must be settled before the replacement is dispatched.

    DAMAGED, DEFECTIVE OR INCORRECT ITEMS

    Please inspect your order as soon as it arrives. If an item is damaged, defective or different from what you ordered, contact jacbyshwoah@gmail.com promptly with your order number and clear photographs.

    Once the issue is confirmed, JAC will arrange an appropriate replacement, refund or other remedy.

    REFUNDS

    Returned items will be inspected after they are received.

    If the return is approved, the refund will be issued to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.

    JAC reserves the right to refuse a refund where the item does not meet the eligibility requirements stated in this policy.

    ORDER CANCELLATIONS

    If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed, packed or dispatched.

    CONTACT

    For questions about returns, exchanges or refunds, contact:

    Email: jacbyshwoah@gmail.com
    Phone: 070 754 224
    Address: 175 Lewis PL, Negombo 11500, Sri Lanka

    Nothing in this policy limits any rights or remedies available to customers under applicable consumer law.